What is a HIDEAWAY Screen?
A HIDEAWAY Screen is an architecturally designed privacy panel. Laser cut and fabricated from .100” thick high grade powder-coated aluminum sheets. HIDEAWAY Screens were originally designed out of the need for privacy in our founder’s backyard, however, our screens have proven to be extremely functional as well as practical. Our screens can also act as a wind barrier or fence, guardrail, provide shade, enclose your barbeque or other pool or AC equipment, define a space, or act an interior/exterior design feature.
What are the dimensions of a standard stock HIDEAWAY Screen?
Our HIDEAWAY Screens are 36” Wide x 68” Tall, and weigh approximately 19 lbs. Our posts are 3" x 3" x 73" Tall Our mounting brackets are 1" x 1" L x 68" Long. When installed at our typical configuration, the screens will finish at 72” above ground surface. There is an allowance of a 4” gap at the bottom of the screens when installed to allow for sweeping or shoveling below the screen.
I have a special project. Do you provide custom widths, sizes or designs?
We sure do! Please feel free to contact us with some details about your project, and we will help create your bespoke Hideaway haven.
How many designs do you have?
Do you have colors other than white or black?
Our standard base colours in stock are our black and white. We understand these may need to be more creative for you. Therefore, we can also offer some premium colours to give variation to your project. These are gold, silver, cappuccino, etc. Custom colours will incur an additional 20% surcharge.
I want to install my screen outside. Will my HIDEAWAY Screen rust or otherwise require any maintenance?
Great Question, No. Hence why we designed our products with powder-coated aluminum. It will not rust, making it the ideal material for outdoor use. (and also inherently for indoor use as well!) In addition, each screen is professionally powder coated with UV-resistant paint ensuring the products do not fade and are more resistant to chipping or scratching.
But I am not handy! Will you install my screens for me?
Unfortunately, we are only an online e-commerce retailer and do not offer installation services. However, we have a list of contractors familiar with our products and their assembly, allowing us to share their information with future HIDEAWAY customers.
Do you have a showroom?
Yes, we do. Our one and only is located at 16144 114 Avenue NW, Edmonton, AB, Canada.
Shipping, Returns & Warranty
Where do you ship?
We ship to Canada and Continental USA.
How long will it take to get my orders?
In stock HIDEAWAY Screens will ship within 48 hours and will take roughly 7-10 business days to arrive.
Custom width HIDEAWAY Screens will ship within 3-4 weeks and will take roughly 7-10 business days to arrive.
Fully Custom HIDEAWAY Screens shipping and lead times will be confirmed at the time of purchase.
What are the shipping costs?
Shipping costs may vary depending on your location and the order size. All orders of our standard products over $999 will receive FREE SHIPPING anywhere in North America and the interconnected state.
What is your return policy?
If you're not happy, neither are we. We offer a 30-day trial on all standard products. Contact us to set up a return, and we will make the necessary arrangements. Please email firstname.lastname@example.org to start the process.
Note: Custom orders are final sale. Our design team will ensure we provide you with an accurate depiction of your order to ensure it's exactly as you envision it.
What is the warranty on HIDEAWAY Screens?
Our products are designed to last. We are also aware that sometimes defects do happen. If any issues arise within one year from your purchase date, please do not hesitate to contact us to discuss your replacement options. Please email email@example.com to start your return process or call or call +1 (866) 933-6833
What is Affirm?
Affirm is a third party, buy now pay later service HIDEAWAY has partnered with to provide financing options to qualified customers.
How do I use Affirm?
Affirm may be used on purchases of non-discounted HIDEAWAY products with a cart minimum of $2,000 or more.
What are the financing terms?
Affirm offers financing for 6 months, 12 months, and 24 month terms. The finance rate varies depending on a customers’ eligibility as determined by Affirm, with 0% APR offered on the shortest term for approved customers.
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.
How do I qualify for Affirm?
Customers will need to sign up for an account with Affirm. Requirements are:
- Canadian permanent resident or citizen
- 18 years of age (AB, MB, ON, PEI, QC, SK)
- 19 Years of age (BC, NB, NF, NT, NS, NU, YK)
- Agree to receive SMS messages
Affirm will process your application and determine your eligibility. As Affirm is a third party partnership, HIDEAWAY does not have any involvement or influence on the eligibility or approval process of our customers.
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.