Refunds and Returns
You may cancel any order of our standard stocked products anytime prior to shipment.
You may return any standard stocked product within the first 30 days after delivery, subject to the conditions described below. Refunds will be issued in the form of the original payment. If you purchased the product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.
Custom products are final sale.
Return shipping charges are the responsibilty of the customer. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your product. If you wish to return a product within the first 30 days after you've received the product, please e-mail HIDEAWAY at firstname.lastname@example.org to initiate any refund or return.
The following conditions also apply to Product returns:
Products and packaging must be in like-new condition (e.g., no scratches, dings, bent corners, etc.) upon receipt at the HIDEAWAY facility. It is the responsility of the customer to ensure the return is not damaged during the return shipping.
If you wish to exchange a product for another, the original product must be in like-new condition and within the 30 day timeline after delivery. If the exchanged product is a higher price, you will be responsible for payment of the difference prior to the exchange.
All orders of standard product valued over $999.00 CAD will receive FREE SHIPPING across Canada! **(see below for exclusions)
Orders under $999.00 CAD within Canada are subject to a $99.00 +GST CAD shipping fee.
Custom product orders will be subject to shipping fees based on the size and weight of the order. Exclusions may also apply to remote access locations.
For international orders, please contact us for a quote.
**Please note: Additional shipping charges may be incurred in certain cases such as custom orders, oversized products, or orders delivered to remote or desolate locations.