Return Policy

Cancellations:
You may cancel an order any time prior to shipment.

Returns:
You may return any Product within the first 30 days after delivery, subject to the conditions described below. Refunds will be issued in the form of the original payment. If you purchased the product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Custom product orders are marked as final sale.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then the return will be processed.

Return Procedure:
Return shipping is paid for by you. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your product. If you wish to return a product within the first 30 days after you've received the product, please e-mail HideAway at richard@hideawayscreens.ca.

Return Conditions:
The following conditions also apply to Product returns:
Products must be in like-new condition (e.g., no scratches, dings, bent corners, etc.). Returns must have original packaging.

Exchange:
If you wish to exchange the product for another, they must be in like-new condition and within the 30 days after delivery. If the exchanged product is a higher price, you will be responsible for covering the difference.

HideAway offers free returns for products within 30 days of delivery. Materials must be unused and returned in full. Free returns are not applicable to orders that have received custom or discounted pricing.

If you would like to exchange products, it must be done within 30 days of delivery. Materials must be unused and returned in full. If you’re exchanging for a higher priced product, you will be responsible for covering the price difference.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at richard@hideawayscreens.ca.