FAQ

A Hideaway Screen is an architecturally designed privacy panel. Laser cut and fabricated from .100” thick high grade powder-coated aluminum sheets. Hideaway Screens were originally designed out of the need for privacy in our founder’s backyard, however, our screens have proven to be extremely functional as well as practical. Our screens can also act as a wind barrier or fence, guardrail, provide shade, enclose your barbeque or other pool or AC equipment, define a space, or act an interior/exterior design feature.

Our Hideaway Screens are 36” Wide x 68” Tall, and weigh approximately 19 lbs. Our posts are 3" x 3" x 73" Tall Our mounting brackets are 1" x 1" L x 68" Long. When installed at our typical configuration, the screens will finish at 72” above ground surface. There is an allowance of a 4” gap at the bottom of the screens when installed to allow for sweeping or shoveling below the screen [show picture of single screen w dimensions] [Link - How do I calculate how many screens I would need?]

 

No Answer ...

 

We sure do! Please feel free to contact us with some details about your project, and we will help create your bespoke Hideaway haven. Custom Order Request Link or feel free to email info@hideawayscreens.ca

 

We currently have nine standard designs: Branch, Breeze, Dash, Hexx, Horizon, Maui, Moderna, River Rock, and Solid. Each design is available in black or white. We are able to customize almost any screen design, size and color. Feel free to check out our custom projects [here], or inquire on custom products [here]

 

Our Textured Black, Textured White and C34 Bronze are our current standard base colors that are regularly stocked. We understand these might not be creative enough for you, and we do offer some premium colors to give some variation to your project that we can regularly source. These are gold, silver, cappuccino, etc however will be subject to an additional 20% surcharge

 

Great Question, No. This is why we designed our products with powder coated aluminum. It will not rust, making it the ideal material for outdoor use. (and also inherently for indoor use as well!) In addition, each screen is professionally powder coated with a UV resistant paint ensuring the products do not fade, and ensuring they are more resistant to everyday wear like chipping or scratching.

 

We currently have nine standard designs: Branch, Breeze, Dash, Hexx, Horizon, Maui, Moderna, River Rock, and Solid. Each design is available in black or white. We are able to customize almost any screen design, size and color. Feel free to check out our custom projects [ to be added here], or inquire on custom products [to be added here]

 

Unfortunately, we are only an online e-commerce retailer and do not offer any installation services. We do however have a list of contractors who are familiar with our products and their assembly and allowed us to share their information for future Hideaway customers. [Hideaway Preferred Contractor Locator]

Yes, we do. Our one and only is located in Edmonton Alberta Canada at 16144 114 Avenue NW

 

You can purchase our standard stocked products right from this website and we will ship directly to you! [Link to store] If you are looking for custom products, please request a quote [here], or email us at info@hideawayscreens.ca

 

We currently regularly ship all over North America. Shipping costs may vary depending on your location and the size of the order. All orders of our standard products over $999 will receive FREE SHIPPING anywhere in North America and the interconnected state. Please allow for 2-10 business days from purchase, this also may vary depending on your location. Note: The timeline of any Custom fabricated products will be confirmed at the time of purchase.

 

If you’re not happy, neither are we. We offer a 30-day trial on all standard products. Simply contact us to set up a return and will make the necessary arrangements. Note: Custom orders are final sale, however our design team will ensure we provide you with an accurate depiction of your order to ensure its exactly as you envision it. Our products are designed to last, however we are also aware that sometimes defects do happen. If there are any defects or issues that arise for 1 year from your purchase date please do not hesitate to reach out to us to discuss your replacement options. Please email us at info@hideawayscreens.ca

 

Sit back and relax in your Hideaway oasis, and snap a picture. We would love to see photos of your completed project. Please send any pictures of your project to info@hideawayscreens.ca for a chance to be featured on our social media! We get asked a lot of hurricane testing (in the US of course), we also get asked if we provide free estimates. What are the wind loads? Link? Do these meet building code? Link?